Class Policies
Minimum Class Requirements
Two people are required for a class to be held. If you are the only one scheduled to meet the 2-person minimum, you can deduct a second class from your package or purchase a specially priced 'half-off' option to meet the 2-person minimum. Alternatively, you may choose not to take the class without penalty. However, you must show up for your class (we get last-minute walk-ins) for this policy to take effect. Remember, a solo class is an excellent opportunity to get personal attention and focus!
Cancellation and Rescheduling
Please read your email confirmation and reservation reminders. All advanced registration changes must occur more than 12 hours before the class start time.
Clothing & Footwear Policy
Form fitting clothing and grip socks are required.
Grip socks are available to purchase at the studio.
Class Levels
We highly recommend attending the New Client Orientation Class if you have no Reformer experience. Experienced clients start with our Level 1 classes, regardless of their previous experience. Differences exist between private and group classes, as well as from studio to studio. In our group classes, all clients must be equally familiar with the Reformer choreography and have the appropriate physical abilities. Moving to the next level requires two teacher recommendations.
Ann Toran, the studio director, makes exceptions on a case-by-case basis.
Wait-List Option
We have a Wait-listing feature when a class is full. If you choose to place yourself on the waitlist, you will be notified by email when you are added to the class. Once you put yourself on the waitlist, you are obligated to the class if you get in. If at any time your plans change, you must remove yourself from the wait-list 12+ hours before class start time so as not to be added to the class and thus charged.
Return Policy
There are no refunds given for any reason. Packages may be transferred for a $25 administrative fee. The original expiration date will remain in effect.
Class and Package Expiration
All packages have expiration dates. Extensions may be purchased at $20 per 10 days and are added to the existing expiration date.
Medical Policy
We do not freeze packages. With the submission of a Doctor's letter, we will return the purchase to a studio account credit and deduct from that all the classes taken at a prorated value. The balance will remain as a studio credit until such time as the client has permission to participate in physical activity again.
Classes are subject to teacher substitution in case of illness or emergency.
All NYC Services are subject to a 4.5% NYC Tax.